Support Troubleshooting Index¶
Indeks runbook troubleshooting per domain — untuk business support.
Last verified: 2026-06-11
Umum¶
| Topik | Dokumen |
|---|---|
| Fitur diblokir / entitlement | support-playbook.md |
| RBAC & permission | access-control.md |
| Package Professional | professional-package-inventory.md |
| Go-live SOP | client-implementation-playbook.md |
Per Domain¶
| Domain | Runbook QA / UAT | Audit | Konfigurasi |
|---|---|---|---|
| User & Data | — | user-management-audit | user-data |
| Akademik & Rapor | uat-eraport | academic-audit | academic |
| Absensi | paud-attendance-uat | absensi-audit | absensi |
| SPMB | spmb-manual-uat, spmb-flow-audit | spmb-audit | spmb |
| Keuangan SPP | UAT_MANUAL_PAYMENT | keuangan-audit | keuangan |
| LMS | — | lms-audit | lms |
| CBT | cbt-manual-uat | cbt-audit | cbt |
| Perpustakaan | — | perpustakaan-audit | perpustakaan |
| Komunikasi | — | komunikasi-audit | komunikasi |
Error Umum¶
| Error / Gejala | Domain | Langkah |
|---|---|---|
feature_disabled |
Entitlement | Jalankan package_support.py diagnose |
| 403 pada API | RBAC | Cek role user + group Odoo |
| Login timeout | Auth | Cek Odoo running; coba API login langsung |
| Rapor kosong | Akademik | Cek tahun ajaran aktif + enrollment siswa |
| CBT runner tidak buka | CBT | Cek jadwal ujian + status peserta |
| Tagihan tidak muncul | Keuangan | Cek fee enrollment + template SPP |
FAQ lengkap: user-guide/faq.md